Customer Experience Coordinator Application
When you work at Sound Wave Events you are more than an employee, you are part of our team, a team who cares. Our culture and work environment is one that fosters work-life balance, caring and friendship among the team, personal development, quality over quantity, positivity, and FUN. We believe that if you are spending 1/4 of your life somewhere, it should be somewhere that you LOVE and with a team that appreciates you every single day. This is the culture we have developed and one that we are eager to add one more amazing person to.
We are hiring a hands-on, client focused individual to walk our potential clients through our soft sales process. This person will nurture and provide pricing to leads, build relationships with our event staff, complete contract and deposit requirements for clients, set up client meetings, meet with potential clients and track sales process and statistical measures.
Position requirements include:
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Our mission is to cultivate meaningful relationships and create fun, memorable events for our clients.
Our culture provides a lively and fun environment where people matter. We foster a sense of belonging, appreciation, and accomplishment.
Our values include:
We are hiring a hands-on, client focused individual to walk our potential clients through our soft sales process. This person will nurture and provide pricing to leads, build relationships with our event staff, complete contract and deposit requirements for clients, set up client meetings, meet with potential clients and track sales process and statistical measures.
Position requirements include:
- Ability to work with loud music and frequent laughter
- Ideas for office pranks that make you laugh just thinking about them
- Knows proper pronunciation of 'GIF'
- Dance moves that embarrass you enough to do them anyway
- 1-3 years office experience
- 1-3 years of customer service experience
- At least 2 years of college experience (or equivalent)
- Detail oriented
- Kind and nurturing personality
- Strong computer skills (CRM software, Microsoft office, typing, etc)
- Enjoys working at the computer (75% of job)
- Eager to work face to face with clients (25% of job)
- Ability to think big picture to create improved systems and job performance
- Can stay on task with distractions
- Positive attitude
- Relatability to clients age 20-30
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Our mission is to cultivate meaningful relationships and create fun, memorable events for our clients.
Our culture provides a lively and fun environment where people matter. We foster a sense of belonging, appreciation, and accomplishment.
Our values include:
- Fun: We enjoy life and encourage others to do the same
- Authenticity: We are real people, love candid conversations, and encourage the weirdness that makes each person unique
- Warmth: We listen to each other, our clients, and vendors to create positive and lasting relationships
- Creativity & Innovation: We eagerly seek out new ideas, curating customized experiences for each client
- Teamwork: Every employee, client, and vendor we work with is our team. Collaboration brings success to everyone
- Integrity: We do the right thing, especially when no one is looking
- Accountability: We accept when we make mistakes, take ownership, and seek to improve day by day
- Attention to Detail: We pay attention to the important details, logistics, and specific needs to ensure each event's success
- Generosity: Giving back to our community is foundational to the impact we have on others and the success we experience
- Hard Work: We love the work we do and are committed to each client we serve
- Respect: We respect our clients, our workplace, and team. This is reflected in our attitude, performance and demeanor
- Service: We put other people's needs before our own and help those around us
- Empowerment: We help each other to learn, grow and improve so we can all be better people, have happier families, and create a stronger community